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AVAILABLE FIELDS |
TYPE |
|
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CompletedDate |
Date |
|
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CompletedDateTimeZone |
Numeric |
|
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CompletedDateTimeZoneText |
Text (50) |
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ContactBusiness |
Numeric |
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ContactBusinessText |
Text (50) |
|
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ContactPerson |
Numeric |
|
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ContactPersonText |
Text (50) |
|
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Email |
Text (100) |
|
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Id |
Numeric |
|
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LodgedDate |
Date |
|
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LodgedDateTimeZone |
Numeric |
|
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LodgedDateTimeZoneText |
Text (50) |
|
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Name |
Text (50) |
|
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Notes |
Text (8000) |
|
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Object |
Numeric |
|
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ObjectContext |
Numeric |
|
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ObjectText |
Text |
|
| |
Phone |
Text (30) |
|
| |
ProcessingType |
Numeric |
There are some standard ones, plus you can define your own. Standard ones are: 1=Training,2=ISP/Network Problem,3=Problem / fault,4=Suggestion,5=[not assigned],6=Maintenance,7=Returns |
| |
ProcessingTypeText |
Text (50) |
|
| |
QuoteApproved |
Text (1) |
Y / N |
| |
QuotedAmount |
Numeric |
|
| |
QuotedHours |
Numeric |
|
| |
Reference |
Text (50) |
|
| |
Severity |
Numeric |
0=Critical,1=Urgent,2=Routine,3=Non Critical,4=[unassigned] |
| |
SeverityText |
Text (50) |
|
| |
Solution |
Text (8000) |
|
| |
SourceSpace |
Numeric |
|
| |
SourceSpaceText |
Text (50) |
|
| |
Status |
Numeric |
1=Not Started,2=In Progress,3=Completed,4=Discontinued,5=On Hold,6=[not assigned],7=Customer Testing,8=To Be Checked |
| |
StatusText |
Text (50) |
|
| |
TechnicalNotes |
Text (8000) |
Note: Can only see TechnicalNotes from the space that owns the Support Issue |
| |
Title |
Text (50) |
|
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TotalTime |
Numeric |
|
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Type |
Numeric |
1=Help Required,2=Suggestion,3=General Comment |
| |
TypeText |
Text (50) |
|
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User |
Numeric |
|
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UserContactEmail |
Text (50) |
|
| |
UserSpace |
Numeric |
|
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UserSpaceText |
Text (50) |
|
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UserText |
Text (50) |
ie the User's Logon Name |
| |
Version |
Numeric |
As defined using SETUP_SUPPORT_ISSUE_VERSION_MANAGE |
| |
VersionText |
Text (50) |
|
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|
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Audit Fields |
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Click here for more information |
